Warranty

Most equipment carries a manufacturer limited warranty. As the selling dealer, ForgeGate helps you start the process with documentation and order proof.

Coverage basics

• Warranty terms follow the manufacturer’s written policy for the specific model.
• Keep your ForgeGate order ID, packing slip, and serial/model labels.
• Normal wear items, misuse, improper fuel mix, and unauthorized modifications are typically excluded.

How to open a claim

1. Email hello@fg.nextai.pub with order ID and photos/video of the issue.
2. We confirm purchase date and route you to the correct warranty channel.
3. Do not return freight equipment without an RMA—unauthorized returns can be refused.

Dealer support vs manufacturer service

ForgeGate handles order, shipping, and return logistics questions. Technical warranty remedies (repair, replace, parts) are fulfilled according to the manufacturer’s network and policy. We stay on the thread so you are not bounced blindly.